Privacy Policy

01. Information We Collect 01

We collect information to provide better services to all our users. The information we collect falls into two categories:

A. Information You Provide Voluntarily

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Transaction Data: Details about payments to and from you and details of products (Films, Activators, Paints) you have purchased from us.

B. Information Collected Automatically

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services (e.g., time spent on specific film patterns).

02. Use of Personal Data 02

We utilize your data strictly for legitimate business purposes as defined under Indian Law:

• To register you as a new customer and verify your identity.
• To process and deliver your orders, including managing payments, fees, and charges.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

03. Cookies & Tracking 03

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

Types of Cookies We Use:

• Strictly Necessary Cookies: Required for the operation of our website (e.g., logging into secure areas, using a shopping cart).
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Used to recognize you when you return to our website (e.g., greeting you by name, remembering your language or region).

04. Disclosure of Data 04

We may share your personal data with the parties set out below for the purposes set out in this policy:

• Logistics Partners: (e.g., Delhivery, BlueDart, DTDC) for the sole purpose of delivering your package.
• Payment Gateways: (e.g., Razorpay, Stripe) for processing secure financial transactions. We do not store your complete credit card details on our servers.
• Legal Obligations: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Hydrographics India, or protect against legal liability.

05. Data Security 05

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

• We use Secure Socket Layer (SSL) encryption for all data transmission.
• Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know.
• We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

06. Your Rights 06

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access: You can ask for a copy of the personal data we hold about you.
• Request correction: You can ask us to correct any incomplete or inaccurate data we hold about you.
• Request erasure: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Withdraw Consent: You may withdraw consent at any time where we are relying on consent to process your personal data.

07. Third-Party Links 07

This website may include links to third-party websites, plug-ins, and applications (including Google Services, YouTube). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.