Shipping & Refund Policy

At Hydrographics India, we strive to provide the best quality products and customer service. Below are our policies regarding shipping, returns, and refunds.

Shipping Policy

1. Shipping Time & Delivery

Orders are processed within 2-3 business days.
Delivery time varies based on location and courier service, typically taking 3-4 business days.
We provide tracking details via email/SMS once the order is shipped.

2. Shipping Charges

Shipping charges vary based on location and product weight and will be displayed at checkout.
Free shipping may be available for orders below 1000.

3. International Shipping

We currently do/do not offer international shipping. If applicable, customers are responsible for customs duties and taxes.

4. Order Tracking & Issues

Customers can track their orders by logging in their profile.
For lost or delayed shipments, contact us at info@hydrographicsindia.com

Refund & Return Policy

1. Eligibility for Refunds & Returns

We accept refund and return requests under the following conditions:

The item received is damaged, defective, or incorrect.
The item is unused, in its original packaging, and in resellable condition.
The return request is made within 7 days of receiving the order.
The product is not under the non-returnable/exempted category (see Section 4).

To initiate a return, please contact our support team at info@hydrographicsindia.com with your order details and proof of the issue (e.g., images of the defective/damaged product).

2. Return Process

Request a Return: Email us at info@hydrographicsindia.com or call +91-8448450056 within the return period.
Approval & Pickup: Once your request is approved, we will arrange a return pickup or provide return instructions.
Inspection & Approval: Upon receiving the returned product, we will inspect it and notify you of the refund status.

3. Refund Process

Mode of Refund: Refunds will be issued to the original payment method (Credit/Debit Card, UPI, Net Banking, Wallets) within 7-10 business days after approval.
Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your bank.
Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via store credit.

4. Non-Returnable & Exempted Items

Certain products cannot be returned or refunded, including:

Customized or personalized items
Opened or used consumables (e.g., paints, activators, films)
Clearance sale or discounted items (unless defective)
Digital/downloadable products

5. Cancellation Policy

Orders can be canceled within 12 hours of placing the order for a full refund.
Once an order is shipped, it cannot be canceled.

6. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your bank or payment provider as processing times may vary.
If the issue persists, contact us at info@hydrographicsindia.com

7. Contact Us

For any shipping, refund, or return inquiries, reach out to:

Hydrographics India
Website:www.hydrographicsindia.com
Email: info@hydrographicsindia.com
Phone: +91-8448450056

We are committed to ensuring a smooth shopping experience and appreciate your trust in us!

Commitment to Quality

Refund & Cancellation Policy

At Hydrographics India, we strive to ensure you are completely satisfied with your purchase. However, we understand that sometimes items may need to be returned or orders cancelled. Please review our comprehensive policy below.

1. Order Cancellation Policy

We understand that plans change. Our cancellation policy is designed to be fair to both parties:

Before Dispatch: You may cancel your order at any time before it has been dispatched from our warehouse. In this case, a 100% refund will be initiated to your original payment method.
After Dispatch: Once the product has been handed over to our courier partners, we cannot cancel the order. It will then be treated as a "Return" (see Section 2).
Custom Orders: Orders for custom-mixed paints, printed films, or bulk wholesale orders cannot be cancelled once production has started.

2. Return Policy

You may raise a return request within 7 days of receiving your delivery.

IMPORTANT: Unboxing Video Mandatory To claim a return for damage, leakage, or missing items, a clear uncut unboxing video showing the shipping label and the opening of the package is mandatory. Without this, claims may be rejected.

Eligibility for Returns:

Defective/Damaged: If the product arrived broken, leaking, or defective.
Wrong Item: If you received a product different from what you ordered.
Condition: Items must be unused, in original packaging, with all seals intact.

3. Non-Returnable Items

Due to the nature of our products (Chemicals & Films), the following items are not eligible for return unless defective:

Opened Chemicals: Activators, Primers, or Base Coats with broken seals.
Used Films: Hydrographic films that have been cut, taped, or partially used.
Custom Products: Any product made specifically to your specifications.
Sale Items: Items purchased during clearance sales are final.

4. Refund Process

Once your return is received and inspected by our quality team, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed immediately.
Timeline: The amount will automatically be applied to your credit card or original method of payment within 5-7 business days, depending on your bank's processing time.
Shipping Costs: If the return is due to our error (wrong/damaged item), we cover the shipping. If you are returning due to a change of mind, the return shipping cost will be deducted from your refund.

Questions regarding this policy?

Our support team is available Monday to Saturday, 10:00 AM - 6:00 PM.

info@hydrographicsindia.com